Ticketing Consulting
The ticketing industry has grown immensely in the past few years. Now, digital ticketing and ticketing applications are a standard for the whole industry. For clients who decide to update their ticketing systems or build new solutions, having a knowledgeable partner to guide them through development that significantly speeds up the process and enhances the end product.
Softjourn knows ticketing. We have been experts in the ticketing industry for nearly two decades, and have closely followed innovation, trends, and top solutions. We have helped clients around the world employ new technologies to build solutions that push the industry forward.
Some of Our
Ticketing Clients:
Ticketing Consultation Services We Offer
Ticketing and technology are closely intertwined. While some companies operate only in the ticketing domain, others need access control applications for specific projects. Our consultants will help you clarify your ideas, whether you're starting a project from scratch or are looking to upgrade your technology. Our goal is to identify and solve your biggest challenges using the best technologies and solutions, tailored to your projects.
Architecture Assessment
A software architecture assessment begins with an in-depth analysis of business operations, functional requirements, and strategy. Softjourn’s experts will explain how to avoid the pitfalls of inadequate architecture, and thoroughly examine your tech stack to ensure your app’s long-term success.
Discovery Phase for Ticketing Projects
Do you have a clear understanding of how you can further develop your ticketing application or add new features to your current solution? Softjourn has you covered. Our ticketing experts will provide you with all the information you need to complete your project during the discovery phase.
MVP Development for Ticketing Projects
Building an MVP for a ticketing platform is the best way to ensure the success of your product. We have extensive experience in helping our clients build MVPs so their applications are guaranteed to excel faster once they hit the market.
Requirements & Features
With our guidance, you will feel confident in knowing what your product needs to deliver to be successful, including the business processes and features to be prioritized. We thoroughly understand what is needed for development and business procedures, and are ready to take you through the process of gathering and documenting functional requirements.
Architecture Assessment
Softjourn’s solution architects will provide you with an unbiased architecture assessment of your ticketing platform. This objective assessment assures that you will understand your system's capability to support current and future business objectives, how to optimize or add new modules, and whether the system can meet its functional and non-functional requirements.
Integration Definition
Software integrations involve more moving pieces than many people expect. These include everything from business requirements and certifications to tech stack and application architecture. Our ticketing experts collaborate with your team to uncover assumptions and incorporate them into your integration definition.
Build vs buy vs hybrid
When it comes to developing solutions, is it better to build, buy, or go hybrid? With our ticketing consultants, you’ll receive a detailed comparison of expenses, development speed, available solutions, and the time needed to apply different solutions.
Infrastructure & Cloud Migration
If you wonder whether it's the right time for your product to move to the cloud - our ticketing consultants will help you make the best decision. We have ample experience with on-premise infrastructure, cloud migration, and optimization.
Fraud Prevention
Fraud in the ticketing industry is problematic for everyone on the market, and it can be difficult to prevent in the digital age. To protect your patrons, we offer our expertise in using AVS, CSC, and 3-D secure, dynamic QR codes to prevent various fraud types and prevent friendly fraud in ticketing.
Emerging technologies
Have you ever considered using NFTs in ticketing? Are you looking to implement NFTs or blockchain? Or perhaps another tech like Blockchain, AR and ML, face recognition, or live streaming? Our experts will provide you with an implementation roadmap that will work for your business model, depending on the technology you want to use.
Build and launch
Softjourn’s team of ticketing consultants will guide you through your project, from the ideation stage all the way to your product launch, to ensure high-quality deliverables.
Reduce expenses
Most clients are interested in reducing expenses while still developing a superb product. We will reduce your human-labor costs through automation and optimization of infrastructure spending and provide you with useful input to cut your infrastructure costs.
DevOps-as-a-Service
DevOps brings value by allowing ticketing companies to enhance the quality and cadence of their application releases while also addressing security, risks, compliance, and other management considerations. Our highly-skilled DevOps professionals bring these benefits to your project.
Here's how our ticketing advisors can bring your idea to life
Get in TouchProducts That Will Take Your Event to The Next Level
Reserved seating
For clients looking to get ahead of the competition, reserved seating may be the answer. Reserved seating has been shown to improve fan experiences, thus drawing in more customers and higher profits. It can also be highly customizable, allowing for group sales, venue mapping, refunds and exchanges, and much more. If you are looking to add reserved seating functionality, Softjourn's VMT package is a cost-effective and fast solution. Read more.
Fan Engagement App
When our clients ask us how they can increase revenue, we suggest creating a Fan Engagement App. Our personalized app drives customer interactions, allows for monetization, offers new content types (like live streaming!), and will help you reach new markets. Additionally, a fan engagement app will help you learn about your patrons and their needs through surveys and collected data.
Contactless Ticketing
If you are looking for a faster and easier way for customers to enter events, the search is over. Contactless ticketing is 10 times faster than barcode scanning and helps prevent fraud. Plus, patrons spend 20% more when using contactless instead of cash. Softjourn's contactless ticketing also supports VIP services and allows you to collect data for your sponsors.
Access Control App
Does your current technology allow you to recognize VIPs and donors when they enter your event? Our access control app identifies customers at the door who need accessibility help, are VIPs, donors, season subscription-holders, or any other qualification you'd like to know. This allows you to make important introductions, provide incentives, give accessibility options, and create a personalized experience for special patrons.
Our Ticketing Consulting Case Studies
Discovery Phase
Tixnet: Discovery Phase as the Foundation of Every Successful Project
Tixnet, a subsidiary of Ticombo GmbH (Germany) with a focus on event ticketing, called on Softjourn to discuss their latest project with our domain experts to gain a better understanding of what technologies would best support their project goals.
Scanning App
Ticketmaster: How Xamarin Benefits Ticket Scanning Apps
Seeking a less expensive and time-consuming ticket scanning app, Ticketmaster approached Softjourn about investigating whether Xamarin mobile app development would fit its needs.
System Rewrite
Case Study
Choosing between refactoring legacy applications or performing an application rewrite is important, because both have pros and cons. However, when it comes to modernizing legacy applications, a software rewrite is often the best course of action.
Access Control App
Ticketbud: Enhancing Access Control with Technical & Ticketing Expertise
Ticketbud sought Softjourn's expertise in resolving a bottleneck issue in their access control app. After reviewing their apps and API documentation, Softjourn worked on developing a solution to an issue that blocked long-term business growth.
Outdoor Cinema
Cinewav: A/V Solution for Outdoor Cinema Experience
Cinewav, a Singapore-based startup, approached Softjourn with a unique idea—to deliver a new, immersive approach to outdoor group movie-watching events.
- Access Control
Tixnet: Discovery Phase as the Foundation of Every Successful Project
Tixnet, a subsidiary of Ticombo GmbH (Germany) with a focus on event ticketing, called on Softjourn to discuss their latest project with our domain experts and consultants to gain a better understanding of what technologies would best support their project goals.
Cloud ConsultingTransforming Ticketing Experience: A Case Study on Cinewav's Cloud Infrastructure Optimization
Softjourn's ticketing consulting services helped Cinewav optimize their cloud infrastructure, improving the ticketing experience for users worldwide. The implementation of a multi-regional deployment and CDN optimization ensured low latency and a seamless user experience.
Custom Development
We Built Quicket a Custom Multi-Event POS System
We developed a customized POS solution to help our client expand their ticketing platform by integrating Seats.io, payment systems, local devices, and third-party APIs—resulting in a comprehensive, branded multi-event POS app designed to meet their growing needs.
Cloud Consulting
Cloud Optimization to Achieve the Ability to Sell 20k Tickets in 5 Minutes
We helped our client reach their goal of selling 20,000 tickets in 5 minutes, by reviewing the production environment, optimizing database queries, addressing performance issues, implementing data partitions, utilizing system insights for auto-scaling, blocking unproductive bot traffic, conducting l
Ticketing IntegrationsTicketing Client Expands Offerings with Tessitura Integration Achievement
Softjourn employed a structured and agile approach to the Tessitura integration, starting with a thorough review of Tessitura's APIs during the discovery phase to outline a seamless integration flow, culminating in the development of a Tessitura integration adaptor for efficient ticket synchronizati
Ticketing Platform
Spektrix: Empowering Event Organizers with a Custom Pass Builder
Softjourn provided strategic consulting to Spektrix for implementing their Custom Pass Builder, addressing the specific challenges of digital ticketing. Our event ticketing consulting services helped navigate complex platform requirements while delivering an intuitive self-service tool for event org
Payment IntegrationSimplifying In-Person Payments with a Seamless Payrix Integration
When SquadUP needed to streamline in-person payments for their mobile-first ticketing platform, they turned to Softjourn for expert guidance and development. From SDK research to final certification, our team provided end-to-end consulting and integration support—helping SquadUP deliver a seamless e
Payment Security
Project Admission: Elevating Payment Security with Stripe Intents and 3D Secure
Project Admission wanted to strengthen its payment security to protect customers and reduce the growing risk of chargebacks and fraudulent transactions. We helped them upgrade to Stripe Payment Intents with 3D Secure to stay compliant and ahead of industry standards. Throughout the implementation, w
Custom DevelopmentStrategic Ticketing Consulting Delivers Platform Independence for the Client
Facing the deprecation of a third-party sync tool, Client turned to Softjourn's ticketing consulting expertise. We guided them through the definition phase, designed the architecture, and built a custom synchronization service that gave them full control of their platform while improving scalability
Client Testimonials
Tacit Corporation chose Softjourn as their technology partner, impressed by our technical expertise and direct approach. Brenda Crainic, CTO of Tacit, highlighted, "Our Softjourn team developed and helped us certify most of our integrations with over 60 third-party systems, such as Point of Sale, payment gateways, loyalty and gift cards, players cards, student cards, lockers and most recently, autonomous stores.
Our team's dedication to understanding Tacit's needs has been instrumental in enhancing their platform's capabilities, ensuring robust consulting solutions. This ongoing collaboration underscores our commitment to delivering high-quality, innovative services that support our clients' visions." - Brenda Crainic, CTO and Co-Founder of Tacit
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Softjourn helped us manage our growth. We were growing 30% year over year. Softjourn had a key area of expertise to provide us tactical help. Softjourn was very good at finding people with the right skillset, and quickly. And they had a good knowledge-sharing process. Turnover is to be expected in software development; there's a lot of competition. But when we did have a personnel change, it didn't affect [SecuTix] or our project. Softjourn has a pretty good knowledge-sharing process, even when they change people, they handled onboarding new people well and fast, which [SecuTix] appreciated. I get a lot of [development] offers, most of them say, 'we're great developers.' What made Softjourn stand out was their experience in ticketing, specifically. [SecuTix] wanted to try someone who had that experience, so we decided to go with Softjourn. Softjourn has a good reputation in the industry, and they were priced well.
It was very clear Softjourn knew what they were doing. Softjourn had a plan. Other software development companies we spoke with were just giving us a price for the hour. Softjourn came back with something clear, which influenced our decision. It was clear the people we were working with are very competent. They know the industry and were quick to understand our concerns. I'm confident that others who come to Softjourn will get what they want.
Guislaine BulmanPresident at TicketproWe scanned 200,000 tickets within the first few months of beta testing the Xamarin app. The response from the client was outstanding. In comparing it to their proprietary in-house ticket-scanning app, they saw greatly improved performance with Xamarin.
Working with Softjourn to develop the Pass Design tools has freed up our team to focus on other strategic initiatives. This feature, now included within the core Spektrix offering, has opened up exciting new opportunities for us and strengthened our competitive edge.
Richard BatesDirector of Product at Spektrix